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Terms & Conditions

The following paragraphs contain the general terms and conditions under which Storage Scholars (SS) operates. Please note that SS reserves the right to amend any portion of this service explanation at any time.
  1. SERVICE. Summer Storage Services shall include the delivery of empty boxes and packing supplies, and the pickup, transportation, storage, and delivery of the Customer’s possessions. The Customer shall present pre-packed personal goods to SS at the time of pickup. SS reserves the right to reject any item submitted for storage in the event that packages are considered unacceptable as to the manner in which it has been packed or for any other reason. SS will return the goods to the Customer during dates and times established by SS by considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location.
  2. MATERIAL DELIVERY. Once the Customer has made an account and reservation through the SS website (, his or her material delivery day is scheduled. The Customer should be present between 10 AM – 6 PM to receive delivery. SS may contact the Customer via phone, email, or text prior to delivery to establish a more specific delivery time slot. If SS establishes a more specific delivery time slot, the Customer should be present during that time slot to receive materials. Should the Customer wish to not be present during the material delivery, they must communicate this via email at least 48 hours prior to delivery. Should the Customer elect to not be present during delivery, SS will leave all materials outside of the entrance of the Customer’s residence. The Customer recognizes that SS will not be held liable for damage or theft to their materials. A SS representative delivering the materials will indicate the amount of materials given on your contract. The boxes that the customer takes must be used for our program. Any extra boxes that the customer does not use should be returned on the day of their scheduled pick-up. If the customer takes more boxes than they use and does not return them in the same condition that they received them, there will be additional charges for those items as follows: (Storage Scholars box: $5).
  3. PACKING. SS discourages storage of cash, furs, and jewelry and therefore the insurance mentioned below does not apply to these items. Hazardous material and contraband are strictly prohibited and SS reserves the right to inspect for and remove such items. Parcels must be packed securely and designed to prevent breakage of content. SS will not be liable for loss or damage caused by improper packaging. SS is not responsible for any superficial damage that is done to items not appropriately packed. Customers must ensure that a SS packing label, provided to the Customer upon material delivery, is clearly visible on and securely attached to each good stored with SS.
  4. PICK-UP/MOVE-OUT. The Customer shall present pre-packed goods to SS at the time of pick-up. The Customer must select one of the pick-up times through their account on the SS website ( Failure to be present at scheduled pick-up time may result in Rescheduling or Cancellation Fee of up to $100. Should the customer leave their boxes unattended for pickup, the Customer recognizes that SS will not be held liable for damage or theft to their belongings. Pick-Up at non-scheduled times may be available for a fee as discussed in the Pricing section below.
  5. PRICING AND DEPOSITS. The Customer agrees to pay the total cost of the services provided by SS based on the number and type of items tendered to SS at the time of pickup, the exact services to be provided, and the prices contained on SS website. The Customer further agrees to pay any applicable fees as specified in the Pricing section. The Customer agrees to pay a $50 deposit by credit card to reserve space for our services. This charge covers the number of boxes requested at the time of sign up, as well as pickup and delivery (to the same campus) on selected days. Delivery to alternate location (other than the campus where the items were picked up) may incur shipping charges. Deposits are not refundable unless otherwise specified. The deposit will be refunded in full in the event that SS is unable to perform the services for the Customer for any reason other than the Customer’s willful acts to void the contract. All charges for services are due and payable immediately following the pickup of the Customer’s possessions. The Customer hereby authorizes SS to charge the Customer-provided credit card for the balance owing for the services rendered and any additional fees after Customer pays the initial deposit. Checks or cash are not accepted. The Customer acknowledges that they remain indebted to SS for any balance owed on their account as a result of invalid credit card information, SS’s inability to receive credit card authorizations, or for any other reason, which prevents SS from being paid for the services and any additional fees. SS reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. Pricing for the services shall be in accordance with the pricing schedule contained on SS website. Pricing is monthly based and will be incremented based on how many months the Customer stores their items.However, SS charges the Customer for the entire summer period (four months) at the beginning of the summer. In addition, SS will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate SS for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Cancellation (day before) – $50, Cancellation (day of) – $100, Redelivery After Failed Attempt – $40, Off Day Service – $100, Late Registration (48 hours prior to first scheduled university exam day) – 20% surcharge over prices listed on website. Late Change of Service (Day, Time or Location) – $40, Late payment fee $25/mos beginning July 15th. Additional Abandonment Fees – Costs incurred when storage items are not claimed by the Customer.
  6. INSURANCE. The Customer recognizes that only loss or damage caused by the negligence of SS will be covered by SS’s insurance policy, as described in these Terms and Conditions. Only physical damage to the exterior of the box/item will activate any insurance claim on the item. SS automatically protects each SS storage package against loss or damage up to a value of $50. SS strongly recommends the purchase of additional insurance. Additional insurance can be purchased at the rate of $3 per $50 of insurance. The maximum amount of additional insurance is $450 for each stored package, for a total of $500 for one item including the original $50 of free insurance. Unless the customer purchases additional insurance, the customer agrees that the released value of each package is no greater than $50 and that SS’s liability is limited to $50. To purchase additional insurance, the Customer must indicate the amount of insurance for each item and properly label the pertinent item. The additional insurance will be added to the services rendered and charged appropriately. The basic and additional insurance for stored items provides coverage against damage or loss of the Customer’s stored packages. The insurance does not cover: Jewelry, coins, and collectables; Cash; Damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container; Items of intangible value; Extremely fragile items; Mirrors not wrapped in bubble wrap; Improperly packed items; Concealed damage; Unpacked items, including furniture that is not wrapped and protected; Minor damage due to normal handling (including, but not limited to scratches, nicks, & cuts); Any damage caused by force majeure; Damage to storage containers (e.g. boxes, trunks, etc.); Damages due to natural disasters; Damages caused to particle board and assembled furniture. Damaged items must have evidence of physical damage to the exterior packaging of the item. SS cannot be held liable for concealed damage to items within a carton, trunk, or other casing without physical damage to the exterior of the package. The Customer acknowledges that they are liable for any damage their storage contents may inflict on the property of others. Notwithstanding anything to the contrary contained in this Agreement, SS’s maximum liability for any damage, loss, cost, or expense incurred as a result of any storage by SS is limited by the terms included in this Agreement. All insurance coverage is expressly limited to the period in which the Customer’s possessions are in the actual care and custody of SS.
  7. INSURANCE CLAIMS. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer’s parents, if available. In the case of damage to stored packages, any damaged cartons must be inspected in the presence of an SS representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the SS representative will document the damage. For loss of stored packages, the Customer must notify the SS representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the SS representative. If the customer is not present during the time of delivery, the condition notes recorded on the contract, if any, will determine the existence and extent of damage or loss. Claims for loss of, or damage to, the Customer’s property must be filed with SS by submitting a claim form obtainable via email request from Claims shall be deemed waived if not filed within 3 days following delivery of the damaged package or, in the case of lost items, within 3 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and any required documentation, SS will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Claim Form and documentation. SS will pay the lesser of the following claim amounts: a. The cost of reasonably restoring the property to its condition immediately before the move (applies only in the case of damaged items); b. The actual replacement value of the property; c. The amount of insurance on the package, which is: i. $50 if no additional insurance was purchased, or ii. The lesser of: $500 (the maximum single item coverage) or The amount of additional insurance the Customer purchased for the item plus the $50 of free insurance. It is hereby expressly agreed that SS shall have no liability if any claim is denied or paid in part by the Customer’s insurance company.
  8. ABANDONMENT. Without limiting the right of SS to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with SS concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay SS for all charges and fees relating to the failed delivery. SS has the right to assume ownership of the abandoned property on October 30th of the service year.
  9. WAIVER. Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against SS and its employees. The Customer expressly releases and holds SS, and its representatives harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.
  10. APPLICABLE LAW. The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of SS or SS’s representatives is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. A writing signed by the parties may only amend this Agreement.
  11. PROMOTIONAL OFFERS. Promotional offers may not be combined and are valid only during time period specified on relevant marketing materials.
  12. ENTIRE AGREEMENT. This Agreement shall be governed, interpreted, and construed according to the law of the State of North Carolina. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in the State of North Carolina.